• Help Desk Technician

    Job Locations US-CA-Walnut Creek
    Requisition ID
    2018-4840
    Category
    Information Technology
  • Position Summary

    Amerit Fleet is looking for a full time IT Help Desk Technician to provide internal support for corporate and field employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support mainly Windows 7 and 10 PCs, printers, copiers, a mix of Android and iOS devices, etc..

    Essential Duties & Responsibilities

    Basic Function/Responsibilities:

    • Monday – Friday (flexibility to work from home occasionally)
    • Handle Tier 1 help desk requests through tickets or phone
    • Follow up on outstanding requests and ensure timely resolution
    • Create accounts and configure hardware as part of on-boarding process
    • Support and manage mobile accounts, setting up and deploying phones and/or tablets
    • Manage and monitor internal assets to ensure accurate inventory records
    • Other duties may be added and/or assigned as needed

    Key Competencies and Minimum Education

    Recommended Experience:

    • Windows 7, Windows 10, Mac OS X, and Office 365
    • Active Directory and Microsoft Exchange
    • Windows Server 2008 and 2012
    • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
    • Client PC connectivity - ethernet, TCP/IP and VPN
    • Zendesk Ticketing System
    • Strong customer service and troubleshooting skills
    • Ability to communicate technical information, both verbal and written, to a wide range of end-users
    • 2 years+ experience working in a Windows/Mac environment

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