Vendor Invoice Escalations Analyst 1

Amerit Fleet Solutions is the leading Fleet Maintenance company in the U.S. We are seeking a detail-driven, finance-minded Vendor Invoice Escalations Analyst I to own escalated invoice exceptions and vendor-facing resolution across our mobile, on-site, and ERS vendor network.

This role sits above our offshore AP operations team (Confiance), which handles first-line invoice matching and routine PO exception processing. You will own what the offshore team can't resolve — escalations, judgment calls, and direct vendor conversations — while also spot-checking offshore output for accuracy and coaching on recurring error patterns. This is a financial-reasoning role, not a data-entry or QA-checklist role: you need to actually understand how a PO, a dispatch record, and a contracted labor rate should reconcile, and be able to explain — to a vendor, to Accounts Payable, or to Vendor Management — why they don't.

Ideal candidates have a real accounting or finance foundation — not just invoice-processing exposure — and a genuine interest in figuring out why something doesn't reconcile.

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary Range: $65,000-75,000 depending on experience.

The benefits of belonging – what’s in it for you? 

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our providers

Essential Duties and Responsibilities

• Escalation & Exception Ownership: Take ownership of invoice exceptions escalated beyond the offshore team's first-line resolution — including complex or ambiguous cases across No/Invalid PO, Not Dispatched, Not Received, PO Canceled, PO Closed, Price Does Not Match, and Vendor Mismatch — applying accounting judgment to determine root cause and correct resolution.
• Vendor & AP Communication: Serve as the direct point of contact with vendors on disputed or escalated invoice discrepancies, and with Amerit's Accounts Payable team on payment timing and exceptions — driving issues to closure professionally and with financial accuracy.
• Offshore Quality Oversight: Spot-check invoice and PO exception resolutions completed by the offshore team; identify recurring error patterns and provide coaching/feedback to improve first-line accuracy and reduce re-escalation volume.
• Credit Card Transaction Review: Review credit card transactions against supporting documentation, applying basic accounting principles to confirm proper billing and flag unsupported or inaccurate charges.
• Invoice Review & Reconciliation: Apply financial and accounting fundamentals to match vendor invoices against purchase orders, dispatch records, and contracted labor rates for escalated or higher-complexity cases.
• No PO/No Pay Compliance: Apply Amerit's no-PO/no-pay standards and help flag where existing escalation thresholds aren't working.
• Data Analysis & Reporting: Monitor invoice aging and exception volume/type by vendor and by offshore vs. escalated resolution; compile recurring and ad hoc trend reports for leadership and Vendor Management.
• Process Documentation & Improvement: Follow and help refine escalation criteria and exception-handling standards so the offshore/onshore split stays well-defined; recommend process changes that reduce recurring exception types.
• Cross-Functional Support: Partner with Vendor Account Managers on rate-compliance questions and with Accounts Payable on payment timing, providing the financial detail behind vendor accountability decisions.

Key Competencies

• Solid grounding in basic accounting and financial principles — understands how purchase orders, invoices, and payment terms should reconcile, not just how to key them.
• Comfortable owning ambiguous, escalated cases rather than working from a fixed checklist — a financial-reasoning mindset, not a pure QA/admin skill set.
• Confident communicating directly with vendors on disputed charges, including some ability to hold a firm, professional line in escalated conversations.
• Able to review and coach the output of an offshore team — spotting patterns, explaining the "why," and tightening standards over time.
• Clear written communication; able to document escalation criteria and exception standards so an offshore team can follow them consistently.
• Comfortable using data to support a recommendation or flag a trend, even without formal authority to negotiate or decide.

Working Conditions

• Primarily desk-based; minimal to no travel required.
• Based within or near the assigned region (United States).
• Regular coordination with an offshore operations team (Confiance); some flexibility across time zones may be needed.

Role Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, or a related field strongly preferred.
• 3–5+ years of experience in accounts payable, accounting, or a related financial function, with real exposure to reconciliation and financial judgment calls — not solely high-volume processing.
• Experience resolving escalated or disputed invoice, PO, or credit card discrepancies preferred.
• Experience working alongside or overseeing an offshore/outsourced operations team a plus.
• System and data skills to include Excel, Outlook; experience with ERP, AP, or procurement systems a plus.
• Familiarity with AI-powered productivity tools (Co-pilot, Claude, Gemini, etc.) a plus.