Amerit Fleet Solutions, one of the leading fleet maintenance companies in the US, is looking to hire a skilled Service Coordinator!
Compensation: Competitive Hourly Pay - Paid weekly, every Friday! $36.00 - $45.00 hourly
Schedule: Sun-Thurs/Tues-Sat. and 8a-4p or 7a-3p
The benefits of belonging – what’s in it for you?
- Competitive hourly pay – paid weekly, every Friday
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) match program
- Paid vacation, holidays, and sick time
- Commitment to your safety through boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $500 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
- Wellness and fitness programs through our providers
Position Summary:
The Service Support Specialist is a key operational role responsible for supporting daily shop operations and ensuring an efficient repair and service workflow. This position serves as a central coordination point between technicians, leadership, and partner teams to maintain productivity, communication, and operational continuity. The ideal candidate brings 3–5 years of automotive industry experience and has a solid understanding of repair operations, shop flow, and technician support functions.
This role is well-suited for an individual who is detail-oriented, operationally minded, and capable of thriving in a fast-paced service environment while balancing multiple priorities simultaneously.
Key Responsibilities
- Coordinate daily shop operations to support efficient vehicle repair and service completion
- Dispatch and prioritize work assignments to technicians based on workload, skill level, and operational urgency
- Monitor and track shop metrics including repair progress, turnaround times, technician productivity, and workflow bottlenecks
- Partner closely with on-site operational and support teams to ensure alignment on vehicle status, priorities, and service timelines
- Maintain clear and professional communication between technicians, leadership, and partner teams
- Assist in identifying operational inefficiencies and support continuous improvement initiatives within the shop
- Ensure repair statuses, documentation, and operational tracking tools are updated accurately and consistently
- Support leadership in maintaining a productive, organized, and safety-focused work environment
Qualifications
- 3–5 years of experience within the automotive, fleet, or service operations industry
- Working knowledge of automotive repair processes and service shop operations
- Experience supporting technician workflow, dispatching, or repair coordination preferred
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Effective verbal and written communication skills
- Ability to work collaboratively across multiple teams and functions
- Proficient with basic computer systems and operational tracking tools
Preferred Qualifications
- Previous experience in fleet operations, dealership operations, or EV service environments
- Familiarity with shop management systems or repair tracking software
- Experience tracking operational performance metrics and workflow efficiency
Work Environment
- Fast-paced automotive or fleet service environment
- Frequent interaction with technicians, operational leadership, and partner teams
- May require standing, walking through shop environments, and occasional lifting consistent with a service operations setting
What Success Looks Like
- Efficient and organized shop workflow
- Strong communication and coordination across teams
- Timely dispatching and completion of repairs
- Accurate operational tracking and reporting
- Positive support presence for technicians and leadership alike
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