Quality Assurance Specialist

QA Specialist – Charlotte, NC

The QA Specialist position will be responsible for the day-to-day administration and auditing of all documents related to repair orders, purchase orders, and invoices. Must have automotive knowledge type experience, be reliable, hard-working and take pride in work. Ability to multi-task and be a quick learner with a can-do attitude is a must.

Compensation: Competitive Pay - Paid weekly, every Friday! Pay range: $20/hr. to $25/hr. 

Responsibilities:

• Review all internal repair orders daily and cross reference purchase orders as needed
• Process, update and communicate changes to repair orders as needed

• Identify process and quality control improvement opportunities and coach field teams on changes
• Provide input on internal system set up and training of field employees for new customers/accounts requirements
• Reviewed and finalized work orders, consulting agreements according to the customer’s services contracts.
• Act as a liaison between customers, billing, and field managers when invoice disputes arise

• You will be trained and become an active user of our operating system (TMW and MTS)

• Run accurate reports relating to repair orders, billing/invoicing and discrepancies as needed
• Perform other job-related duties as assigned by Director of Operations.  

Qualifications:

• At least 3+ years’ experience in a similar type of role; QA/admin support/ Automotive Knowledge/Service Write/Customer service environment.
• Experience in reviewing, processing, or creating work/repair orders, desired
• Must have excellent oral and written communication skills
• Excellent customer service; customer driven approach and proven experience handling disputes and resolution
• Intermediate or above Microsoft Office proficiency required
• Strong organizational, planning, and administrative skills required
• High attention to detail
• Prior experience with TMW (or similar transportation services software) desired but not required.
• Automotive or parts aptitude/experience a plus.

INDTG