Amerit Fleet Solutions, one of the leading Fleet Maintenance company in the U.S., is seeking an experienced Customer Service Coordinator - Call Center to support strategic accounts and contribute to ensuring maximum equipment life and minimal downtime for our clients' fleets.
Location: Remote
Compensation: Competitive Hourly Pay - Paid weekly, every Friday! $25.00 - $27.50 per hour, depending on experience!
Shift: 11:00 pm - 7:30 am Monday - Friday (EST)
The benefits of belonging – what’s in it for you?
- Competitive hourly pay – paid weekly, every Friday
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) Match program
- Paid vacation, holidays, and sick time
- Commitment to your safety through boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $1,000 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
Responsibilities:
- Act as the initial point of contact for clients regarding maintenance and repair requests. Coordinate with fleet managers, technicians, and clients to assess repair needs and prioritize work orders.
- Utilize internal and external software systems to track and update vehicle repair statuses, ensuring accurate and timely communication to clients.
- Coordinate incoming calls and emails professionally and promptly, addressing client inquiries and resolving issues effectively.
- Collaborate with central purchasing to expedite parts orders and ensure timely delivery to meet repair schedules.
- Assist in maintaining detailed records of service requests, repairs, and client interactions using CRM software.
- Provide proactive updates to clients on repair progress, anticipated completion times, and any unexpected delays.
- Ensure adherence to service level agreements (SLAs) and maintain high standards of customer satisfaction.
- Support multiple client sites and travel between locations as needed to facilitate communication and resolve service issues.
- Assist in inventory management and provide feedback for process improvement initiatives.
- Validate parts received against orders and update inventory systems accordingly.
- Assist with billing and invoicing processes to ensure accuracy and timely completion of transactions.
- Ensure smooth handling of unfinished events to another coordinator, lead, or manager to prioritize customer unit road uptime at end of shift.
- Actively weigh risks in road call events and engage with your immediate team, management, shop managers, to make the right decisions on road call events.
- Actively engage and hold vendors accountable to cost commitment times, and agreements.
Requirements:
- Minimum of 3 years of automotive or technical experience.
- Familiarity with heavy-duty trucks and trailers preferred.
- Previous experience as a technician or mechanic is advantageous.
- Knowledge of vehicle parts and dealership service writing experience is a plus.
- Proficiency in updating and interacting with fleet management systems.
- Strong written and verbal communication skills for documentation and client interactions.
- Ability to follow instructions and complete necessary training.
- Excellent computer skills, including spreadsheet management.
- Strong multitasking abilities and attention to detail.
Why Join Us:
- Competitive hourly rate with weekly pay.
- Comprehensive benefits package.
- Opportunity for growth within a leading industry player.
- Supportive work environment with a focus on professional development.
Application Process: Interested candidates should apply with a resume highlighting relevant experience and qualifications. We look forward to hearing from you!
