Account Specialist – Greater Seattle Area

Reports To: Senior Operations Manager

Location: Auburn, Fredrickson, Renton, Seattle, Everett – Office based when not traveling

Travel: Required within the greater Seattle area

Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking a highly organized and customer-focused Account Specialist to join our team! This role is critical in supporting our operational excellence and customer satisfaction efforts across multiple locations.

What the role looks like:

• Work in conjunction with the Account Manager to build and maintain trusted relationships with key business stakeholders.
• Serve as the main point of contact for internal and external reporting related to KPIs, scorecards, and performance trends.
• Host and lead structured meetings with customers; prepare detailed account status reports and present operational data clearly and confidently.
• Ensure timely and accurate communication with customers by collaborating with leadership, service writers, vendor managers, and fleet teams.
• Monitor and report on internal and external Key Performance Indicators (KPIs), including PM compliance, aging work orders, downtime, and resolution metrics.
• Act as a subject matter expert (SME) on business systems such as Corrigo and PeopleSoft, assisting with process improvement and supporting system implementation.
• Support service writer and fleet teams with daily scorecard reports; ensure accurate and timely distribution of data to relevant stakeholders.
• Respond to escalations or high-priority service requests with urgency and professionalism.

Our ideal candidate will have:

• Proven experience in a similar role (e.g., Key Account Manager, Junior Account Manager, Service Writer, or similar customer-facing role).
• Strong ability to communicate effectively across all levels of the organization, including customers, vendors, field teams, and executives.
• Ability to independently manage multiple tasks or projects with tight deadlines and shifting priorities.
• Solid experience with Microsoft Office Suite – particularly Excel and PowerPoint.
• Proficiency with CRM platforms and workflow systems such as Corrigo, PeopleSoft, or MAXIMO.
• Understanding of fleet maintenance operations, service intervals, and standard repair procedures.
• Strong analytical skills with the ability to review and present data-driven insights.
• Demonstrated success in providing high-quality customer service in fast-paced environments.
• Experience in report creation and process documentation.

Requirements:

• Minimum 3 years of experience in customer service, fleet/industrial maintenance operations, or account management
• Familiarity with data management and KPI reporting
• Excellent organization, planning, and communication skills
• Highly proficient in PowerPoint, Excel, and Outlook
• Ability to interpret technical data and summarize for business stakeholders
• Must be a self-starter capable of working independently and collaboratively

INDTG