Senior Manager - Performance & Process

Amerit Fleet Solutions is looking for a Senior Manager, Performance and Process to join our Service Delivery team. The ideal candidate is an ambitious and energetic person who thrives on the success of their team members, peers, and clients.  The role will oversee a team of Business Development Managers (BDMs) who help to improve the business outcomes, drive revenue, and support client experience. As the face of the company, you will have the dedication to create and apply effective sales/customer service tactics.  The goal is to drive sustainable growth through forging strong relationships with DSPs and Amazon Leadership.

This is a work from home role.

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Pay range: $135,000-150,000 annually depending on experience! 

The benefits of belonging – what’s in it for you? 

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

• Create and implement strategic plans for the BDM team to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Act as an escalation point for team members, and resolve sensitive matters with client
• Build long-term relationships with new and existing customers in the market area
• Monitor customer metrics and bridge areas that are not meeting goals on a weekly, monthly, and quarterly basis
• Actively monitor adoption rates with emphasis on growth and billability
• Problem-solve client complaints and develop plans to remedy issues and increase client satisfaction
• Write documents and program flashes that outline success and areas of improvement while bridging any missed metrics
• Some weekend and after-hours work may be required
• Ability to travel 10-15% of the time if needed for in-person visits

Key Competencies & Behaviors

• Exceptional leadership skills. The ideal candidate is a team-builder, motivator, and is passionate about developing their employees into a high-performing team.
• Program/Project Management skills. The ideal candidate can lead a program from ideation to completion. They will build a project map, key deliverables, and performance KPIs.
• Process standardization and SOP documentation. The Ideal candidate can identify problems and create solutions that scale and can be replicated.
• Process improvement. The ideal candidate makes our problems less painful for our team and identifies efficiency opportunities—this includes partnering with our centralized teams for tech enhancements, our data teams for improved visibility, and our operations team for executional success.
• Strong verbal and written communication is a requirement.  The ideal candidate will  write data-supported papers that summarize performance and/or provide recommendations to further enhance service delivery in their market area.
• Excellent and professional communication skills, both internally and externally.
• Apply performance management techniques – encourage and motivate strong performers to do and be their very best, and identify and develop under-performing team members to meet defined success criteria.
• Time management and planning skills – identify, prioritize, and action the most essential business needs.

Minimum Education, Qualifications, Experience

• • Proficiency in English is a requirement
  • Bachelor's Degree or 5 years of equivalent education, training, and experience in business administration, sales, or relevant field is a plus.
  • Proficiency in MS Office, especially Microsoft Excel and Word
  • Ability to use internet-based portal and TMW software
  • Experience as a Business Development Manager, Customer Service Manager, or equivalent sales/marketing background is a plus.
  • Experience in customer support
  • Experience managing a team

Are you ready to advance your career with Amerit Fleet Solutions? Apply Today!

https://www.ameritfleetsolutions.com/careers/easy-apply