Senior Operations Manager - Launch Operations

Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking an experienced, inspired and mission-driven Senior Operations Manager to join our growing team!

The Senior Operations Manager is responsible for overseeing start up &  service operations for all new business launches. This is a remote position that may require up to 60-70% travel. This role involves a multi-faceted approach to maintenance, customer service and account management.

The SOM will have a strong background in operations as well as maintenance/fleet management. The scope of responsibilities will be the management and oversight for fleet manager and Fleet Implementation managers, across multiple regional sites, that will encompass a team of 5-8 Fleet implementation managers and 5-10 travel techs.

The SOM will oversee the day-to-day operations for all new site launches to ensure we have a successful startup and a clean hand off to the Opps team. The SOM will also monitor monthly metrics such as PM/DOT and other KPI data, to include SLA’s, EHS and safety for the Launches. The SOM will be a direct conduit for all customer inquiries and feedback, to include monthly surveys.

Candidates should have a strong and diverse background in diesel repairs; servicing a large fleet of heavy-duty trucks, trailers and equipment.

We are looking for an experienced self-starter with excellent leadership and communication skills. Success will be based in uptime and readiness of the customers assets, an outstanding safety and quality record, EHS compliance, data management, communication, problem solving as well as staffing and overall business performance.

Candidates will be required to pass a background check.

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range: $120-130k

What's in it for you?

• Competitive salary pay – paid weekly, every Friday
• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) program
• Unlimited PTO, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

• Ensure consistent delivery of customer KPIs/SLAs: day to day service levels, communication, system updates, as well as customer experience, quality, and compliance measures

• Responsible for the operations lead of your team and for the delivery of the overall metrics & quality targets

• Proactively partner with key client contacts fostering healthy business relationship in line with client expectations

• Day to day system updates and site reporting to ensure productivity: units are being scheduled, work is being performed timely, and customer business units are aware of the status of all equipment

• Proactive planning and scheduling or repairs, communication for down or out-of-service assets, as well a parts and inventory management across the footprint

• Ability to build partnerships and manage suppliers and third-party service vendors in support of parts, repairs, warranty work or specialty work

• Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal EHS, safety and training departments

• Have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams

• Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics

• The continuous identification implementation of operational best practices through interaction with the wider team

• Motivate and effectively performance manage Operations and Team Managers within the account to ensure delivery of overall targets and business plan

• Selecting, effectively managing and coaching Operations and Team Managers

• Excellent leadership, people management, communication and influencing skills at a senior level

• Setting and reviewing as quality performance standards as well as team retention levels

• Managing client engagement

• Bachelor's degree preferred.

• Ten or more years of relevant experience in managing large fleets and maintenance

• Technical background to understand mechanical repairs, diagnosis, as well tooling, inventory, and fleet management systems

• Proven experience in management for operations, planning, maintenance, and customer service

• Great communication and data skills to include Outlook, Excel, and PowerPoint

• People skills. Ability to find and attract talented team members, train and retain highly effective employees to minimize service interruptions

• Proven ability to lead cross-functional teams leveraging a project management framework

• Strong analytical and problem-solving skills with extensive business acumen

• Excellent communication and intercultural skills

• Strong written and verbal communication skills

• A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically

• Passionate self-starter, decisive, able to partner with the customer and effect the desired outcomes

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to regularly lift and move up to 10 pounds
• Ability to stand, walk, sit, talk or hear
• Frequent use of hands and fingers
• Ability to feel and reach with hands and arms

Are you ready to advance your career with Amerit Fleet Solutions? Apply Today!

https://www.ameritfleetsolutions.com/careers/easy-apply

INDHB