Program/Project Manager

Amerit Fleet Solutions, one of the leading Fleet Maintenance companies in the U.S., is seeking an experienced Program Manager to join our growing team! The Program Manager will be responsible for driving both tactical and strategic initiatives to achieve positive business outcomes for Amerit and our Customers.

The ideal candidate will be an analytical leader that can make data driven decisions and provide recommendations to key stakeholders about areas of improvement and also follow structure processes to launch new accounts. Strong written and verbal communication skills are required, to influence internal and external partners, and drive results.

Compensation: Competitive salary pay – paid weekly, every Friday! Salary range: $80,000-95,000

The benefits of belonging – what’s in it for you? 

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

Program Manager

The ideal candidate is an ambitious and energetic person to help us manage and operationalize initiatives with strategic clients. You will have the dedication to learn fast and will have a passion to manage details and see tasks through. You will have the analytical skills to leverage the data available to you and use it to support your recommendations. You will have excellent communication skills as you convince and motivate your colleagues to stay on task and support your project objectives.

Responsibilities

· Manage nationwide Account launches for all Amerit Fleet Solutions segments.

· Be the owner and champion of multiple complex projects. Projects may be tied to KPI metric attainment, growth initiatives, cost reduction, quality of work and process adherence, and/or customer service.

· Follow a detailed plan for each project that includes time-bound commitments, task owners, estimated completion dates for key milestones, and burndown tables and execute accordingly.

· Identify inefficiencies in current practices and recommend plans to streamline the existing process.

· Engage with client analysts and project managers to provide schedule and status updates, while presenting a mutually agreeable ideal future state.

· Strong Microsoft Excel experience is preferred, including ability to manipulate and aggregate multiple spreadsheets and organize data using pivot tables, v-lookups, macros. Ability to organize data and identify and report on trends in both internal and external presentations.

· Strong Visio/Workflow experience is preferred and must be experienced in creating SOPs and Playbooks as well.

Tasks specific to this position

· Work closely with TMW Support & New Account setup to establish Customer IDs and Shop IDs.

· Work closely with the Finance Team in setting up the Billing process for the new account.

· Track CapEx & work with Central Procurement (CP) to ensure Parts and Tooling are ordered and delivered accordingly.

· Work with CP on types of solutions: order MSCs, Customer garages, FSCs & track delivery.

· Recruiting & Onboarding: work with Field Ops and produce Total # of hires needed for each launch & their specifications, then update various trackers. Schedule weekly check-ins with Recruiting/Onboarding & Field Ops to ensure we are on track.

· Daily follow ups with all the primary NBI Stakeholders to ensure that Action Items/Tasks are completed.

· Work with the DOMO Team to roll out the KPI Dashboards, Reporting & other needed cards for reporting.

· Participate in UAT reviews as needed.

· Coordinate and track Site Visits.

· Follow up with HR regarding employee benefits, incumbent benefits & other related activities.

· Uniform tracking for new launches: work with Field Ops and our vendor.

· Work with the Customer Experience Team - to track Customer engagement for CSATs.

· Work with the Account Management Team to ensure the account is fully transitioned (post launch) and is handed over as a White Glove account.

· Host account specific weekly Working Sessions internally & externally.

· Schedule additional meetings based on each Task/Action Item that comes out of the Working Sessions.

· Schedule weekly meetings with the Customer to report New Business or Project status

· Manage and lead complex projects for different Segments.

· Serve as a backup to the other Program Managers.

Key behaviors

· Ownership – the Program Manager is the single-threaded leader of projects that are critical to the success of the program. The ideal candidate will be fully accountable to the result of the program they manage.

· Teamwork - the ideal candidate builds bridges within Amerit and works seamlessly with Field Operations, Finance, IT and all other departments involved in the New Business Integration launch process.

· Responsive, creative, resilient, resourceful, and team oriented.

· Bias for action, takes initiative.

· Customer-obsessed and deadline accountable.

· Ability to deep dive into data and provide business recommendations.

· Ability to manage large projects and run large meetings efficiently.

Logistics

· Position will be fully remote with less than 15% travel.

· Overtime or weekend work will be required occasionally according to client demand

Qualifications

· Experience successfully building & launching companywide programs/projects.

· 7+ years of experience in creating project plans and executing on time and on budget.

· Highly proficient in Microsoft Word, Power Point, Visio and Excel.

· Highly proficient in documenting Processes, Playbooks and SOPs.

· Project Management experience is a plus.

INDAM