Program Manager (Operations/Non-Tech)

Amerit Fleet Solutions, one of the leading Fleet Maintenance companies in the U.S., is seeking an experienced Program Manager (non-tech) to join our growing team. The Program Manager will be responsible for driving both tactical and strategic initiatives to achieve positive business outcomes for Amerit and our customers.

The ideal candidate for our Program Manager role is a dynamic, results-driven professional with a proven track record of successfully managing complex initiatives in a fast-paced environment. This individual should possess a unique blend of strategic thinking, operational expertise, and outstanding interpersonal skills. Exceptional written and verbal communication skills are required to influence internal and external partners, and drive results.

This role directly impacts GM-level goals and requires broad analytical skills, program management, continuous improvement, and an ability to be successful in an ambiguous environment. The successful individual has a proven work ethic to deliver desired results, outstanding communication skills, and drives towards simple, scalable solutions to solve challenging and complex problems. The Program Manager oversees customer relationships, develops complex deliverables, and handles tactical quick-turn projects. They demonstrate exceptional business judgment, constantly innovate to improve operational processes, and suggest new ideas and best practices to enhance the business with an ambitious approach. This role is responsible for diving deep into process, understanding current capabilities and limitations, and making critical judgement decisions about how to handle customer requests and improve their business operations.

This is a remote-based position. Ideal candidates will have a background in fleet operations (non-tech).

Compensation: Competitive salary pay! Paid weekly, every friday! Salary range: $110-130k with additional bonus opportunities

What’s in it for you? At Amerit Fleet Solutions, we are committed to fostering the growth and development of our team members. As a Program Manager, you'll have the opportunity to advance your career through our structured progression pathway, potentially leading to senior management roles such as Senior Program Manager or Director of Program Management. We provide ongoing training, mentorship, and high-visibility challenging assignments to help you expand your skills and take on increasing levels of responsibility. Your success in this role could open doors to leadership positions across various departments within our organization, allowing you to shape the future of Amerit’s fleet maintenance services.

The benefits of belonging – what’s in it for you?

· Full benefits within 30 days

· Medical, dental, vision, prescription drug coverage, life insurance, disability insurance

· 401(k) program

· Unlimited vacation, paid holidays, and sick time

· Commitment to your safety through boot and prescription safety glasses reimbursement

· Career and learning development with an extensive training program through our Amerit University

· Employee referral program, up to $1,000 bonus

· ASE certification program with fee reimbursement and bonus

· Employee recognition platform that includes opportunities to redeem points for merchandise

· Employee assistance program (EAP)

· 24/7 nurse triage line

· Employee discounts on cell phone service and entertainment tickets

· Employee resource groups (ERGs) that foster inclusion

· Wellness and fitness program through our providers

- Design and implement comprehensive service delivery programs tailored to each customer's unique needs

- Manage the lifecycle of complex initiatives, unblocking teams and negotiating resources as needed

- Work within a GM organization, influencing large customer segments, technology decisions, and external entity interactions

- Advise senior managers and directors, actively mentoring and developing team members

- Make trade-offs between short-term and long-term needs, balancing customer satisfaction with operational efficiency

- Drive high impact on organizational goals and program-related metrics, potentially across multiple regions

- Develop and maintain strategic relationships with key customer stakeholders, serving as the primary point of contact for escalations and ensuring high levels of customer satisfaction and retention

- Conduct regular business reviews with customers, analyzing performance metrics, identifying areas for improvement, and proposing innovative solutions to enhance service delivery and drive mutual business growth

BASIC QUALIFICATIONS

- Bachelor’s degree in Business, Supply Chain Management, Engineering, or related field; advanced degree preferred

- 5+ years of program management experience, preferably in the fleet management, maintenance, logistics, or supply chain domain

- 3+ years of driving end-to-end delivery, and communicating results to senior managers and executives

- Strong analytical skills and a data-driven mindset, with the ability to influence and align cross-functional teams and internal and external stakeholders

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level; demonstrated proficiency in data analysis and visualization tools (e.g., Excel, DOMO, Tableau, Power BI, Quick Sight)

- Experience working with agile methodologies and collaborating with operations and technical teams to deliver high-quality solutions; experience with Six Sigma/Lean analytical techniques

- Proven track record of driving program innovations, process optimization, and delivering measurable business impact

- Passion for customer obsession and deep understanding of fleet operations

PREFERRED QUALIFICATIONS

- Master’s degree, or MBA in business, operations,

- Transportation and/or fleet management experience of a mid to large size fleet

- 5+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Exposure to heavy traffic areas while performing the duties of the job.

• Exposure to considerable amounts of dust, diesel fumes and noise.
• Exposure to chemicals, oils, greases or other irritants
• Access any area of the equipment or vehicle to perform necessary maintenance
• Ability to move and position heavy objects
• Ability to bend, stoop, crouch, kneel and crawl to repair vehicles
• Ability to work outside in various weather conditions.

INDAM